FAQ

  • About FileStream.me

    • Filestream.me is Secure Download Manager and your Private Cloud Storage. It downloads torrents, magnets and media files for you from more than 900 sites within minutes into the secure cloud storage and makes them available for streaming or downloading to your local devices.

    • The only thing you need to use FileStream.me service is your browser. You do not need to install any additional software.

    • Please write any support requests to support@filestream.me

  • Downloading

    • You can download torrents, magnets, videos and music from more than 900 popular sites.

    • Log into your account, click load button and you will see a list of all supported Premium dowload services in the drop down window.

    • Just copy torrent, magnet or media link and paste it into field saying "Paste a link to your file here...".

    • We provide speeds up to 1000Gbps for both: downloading into the cloud and your local devices. Most of the files are downloaded into the cloud in less than 5 minutes.

    • No. FileStream.me uses own servers and high speed internet for downloading files into cloud storage. That is why you do not need to be connected to our service while files are downloaded.

    • Yes, we support private trackers. But for private trackers first you need to download torrent file to your local device and then add it to FileStream.me for downloading.

    • Yes. You can choose only files you need from an archive.

    • If torrent is not downloading, it means that we were not able to find any seeders for it. You can leave it and when seeders will appear, we will download it for you.

    • No. You can leave the site at any time you like. FileStream.me will download files for you and send email notification when it's finished.

      1. Ensure that you do not make any parallel downloads that take your Internet bandwidth.

      2. Check your actual Internet speed. You can do it with speedtest.net .

      3. If you are using FREE subscription, it can be that our shared servers are overloaded. Please be patient or buy Premium.

      4. If you are using PREMIUM subscription and still experiencing problems, please write to support@filestream.me.

    • We are not seeding service, we do not seed or otherwise share downloaded files. But if you are downloading popular torrents, we ensure that your seed ratio at least stays the same.

  • Plans & Pricing

    • Yes. Filestream.me FREE subscription allows you to download files up to 1GB if you register using your Facebook account.

    • YES. For FREE subscription we allow 1GB, Bronze - 2,5GB, Silver - 25GB and Gold - 100GB per file. Please note that you can always choose some files to download from the archive.

    • Buy Gold24 for 24 hours and download files up to 100GB each. After 24 hours you will be back to your current subscription.

    • For FREE subscription we provide 300GB, Bronze - 500GB and for Silver and Gold - 1TB.

    • You can download as many files as you like. We provide UNLIMITED traffic.

    • Depending on your subscription we keep files from 3 to 20 days.

    • You do not need to. Premium subscription will run out and you will be back on FREE subscription. We do not extend subscriptions automatically.

    • Yes. There are couple of ways how you can get FREE Premium:

      1. Participate in our referral program and get payed up to 17% for each transaction your friends make. You can use earned money for buying Premium subscriptions or if you collect $100 or more, you request a payout.

      2. Become fan on our Facebook page and be active. Share and comment our articles, participate in our quizzes. Every month we reward most active users with FREE Premium subscriptions.

    • Yes. We provide significant discounts for annual subscriptions and special discounts for Premium services to our new users and Facebook fans.

  • Streaming & Devices

    • Yes. We have FS Player for iOS . You can get it on Apple App Store.

    • Yes. You can get it on Google Play

    • Yes. You can get it on Chrome Web Store

    • Yes. You can stream music on your PC directly from your browser

    • Yes. To stream on your TV, just start playing video on your iOS or Android device, choose compatible TV in your home network from the list and your video will appear on TV screen. Currently we support DLNA and Apple AirPlay.

    • Filstream.me Kodi add-on is in development and will come in the near future.

  • Privacy, Security and Content

    • We hide your IP address and nobody can see it. All downloads FileStream.me is making on your behalf. So for anybody from the outside it looks like our service is downloading, not you.

    • No. We encrypt connections between your device and FileStream.me service using SSL. Therefore nobody can see what files you are actually downloading.

    • No. Your cloud storage is private and only you have access to your files.

    • No. Account sharing is strictly prohibited. If we detect such behaviour we immediately block such accounts.

    • No. With FileStream.me SSL encryption you are well protected. We actually do not recommend using VPN with FileStream.me service. Due to additional encryption and istributed nature it can significantly slow down your download speed and negatively affect streaming quality.

    • Your files are stored in servers located in European Union. European Union has very strict privacy laws which protect you well. Which means that without court decision nobody ever will get access to your data.

    • We do not provide any content! We provide storage for you and download manager. So you get what you download.

    • You decide and we provide tools to do it. Just be aware that downloading child pornography, classified materials or any terrorism related stuff will not be tolerated and will eventually bring you in trouble! Actually we will be more than happy to help law enforcement in all such cases.

  • Payments

    • Yes. We do not have any access to your payment details. We only initiate payment process and the rest is done by the bank. Bank is responsible for handling complete transaction. We only receive status if transaction was successful or not.

    • No. The complete payment process is managed by the bank and we do not have any access to your payment details except indication if transaction was successful or not.

    • Please be patient. Bitcoin is a cryptocurrency and its processing is slow. It might take couple of hours before we get confirmation that transaction was successful.

    • Unfortunately not. Paypal treats digital services as risky. Please use Payza eWallet as an alternative. It is easy to register and it works flawlessly.