FAQ

About FileStream.me

Downloading

Plans & Pricing

Streaming & Devices

Privacy, Security and Content


About FileStream.me

What is FileStream.me?

Filestream.me is Secure Download Manager and your Private Cloud Storage. It downloads torrents, magnets and media files for you from more than 900 sites within minutes into the secure cloud storage and makes them available for streaming or downloading to your local devices.

What software do I need to install for using FileStream.me?

The only thing you need to use FileStream.me service is your browser. You do not need to install any additional software.

I have additional questions. How can I contact you?

Please write any support requests to support@filestream.me

Downloading

What files can I download with FileStream.me?

You can download torrents, magnets, videos and music from more than 900 popular sites.

How can I download files with FileStream.me

Just copy torrent, magnet or media link and paste it into field saying “Paste a link to your file here…”.

How fast is FileStream.me?

We provide speeds up to 1000Gbps for both: downloading into the cloud and your local devices. Most of the files are downloaded into the cloud in less than 5 minutes.

Does FileStream.me use my computer or internet connection to download files?

No. FileStream.me uses own servers and high speed internet for downloading files into cloud storage. That is why you do not need to be connected to our service while files are downloaded.

Do you support private torrent trackers?

Yes, we support private trackers. But for private trackers first you need to download torrent file to your local device and then add it to FileStream.me for downloading.

Can I choose some files from a torrent?

Yes. You can choose only files you need from an archive.

I have added torrent but it is not downloading. What’s wrong?

If torrent is not downloading, it means that we were not able to find any seeders for it. You can leave it and when seeders will appear, we will download it for you.

Do I need to be logged in for downloading files?

No. You can leave the site at any time you like. FileStream.me will download files for you and send email notification when it’s finished.

My downloads are slow. What can I do?

  1. Ensure that you do not make any parallel downloads that take your Internet bandwidth.

  2. Check your actual Internet speed. You can do it with speedtest.net .

  3. If you are using FREE subscription, it can be that our shared servers are overloaded. Please be patient or buy Premium.

  4. If you are using PREMIUM subscription and still experiencing problems, please write to support@filestream.me.

What seed ratio do you provide?

We are not seeding service, we do not seed or otherwise share downloaded files. But if you are downloading popular torrents, we ensure that your seed ratio at least stays the same.

Plans & Pricing

Can I use FileStream.me for FREE?

Yes. Filestream.me FREE subscription allows you to download files up to 1GB if you register using your Facebook account.

Do you limit torrent size?

YES. For FREE subscription we allow 1GB, Bronze – 2,5GB, Silver – 25GB and Gold – 100GB per file. Please note that you can always choose some files to download from the archive.

File is too large for my current subscription. How can i increase MAX file size?

Buy Gold24 for 24 hours and download files up to 100GB each. After 24 hours you will be back to your current subscription.

How much storage do I get?

For FREE subscription we provide 300GB, Bronze – 500GB and for Silver and Gold – 1TB.

How many files can I download?

You can download as many files as you like. We provide UNLIMITED traffic.

How long do you keep files in the storage?

Depending on your subscription we keep files from 3 to 20 days.

How can I cancel my Premium subscription?

You do not need to. Premium subscription will run out and you will be back on FREE subscription. We do not extend subscriptions automatically.

Can I get FileStream.me Premium for FREE?

Yes. There are couple of ways how you can get FREE Premium:

  1. Participate in our referral program and get payed up to 17% for each transaction your friends make. You can use earned money for buying Premium subscriptions or if you collect $100 or more, you request a payout.

  2. Become fan on our Facebook page and be active. Share and comment our articles, participate in our quizzes. Every month we reward most active users with FREE Premium subscriptions.

Can I get discount for FileStream.me Premium subscription?

Yes. We provide significant discounts for annual subscriptions and special discounts for Premium services to our new users and Facebook fans.

Streaming & Devices

Do you have FileStream.me app for iPhone?

Yes. We have FS Player for iOS . You can get it on Apple App Store.

Do you have FileStream.me app for Android?

Yes. You can get it on Google Play

Do you have FileStream.me Chrome extension?

Yes. You can get it on Chrome Web Store

Can I stream music and videos to my PC?

Yes. You can stream music on your PC directly from your browser

Can I stream on my TV?

Yes. To stream on your TV, just start playing video on your iOS or Android device, choose compatible TV in your home network from the list and your video will appear on TV screen. Currently we support DLNA and Apple AirPlay.

Do you have Kodi add-on?

Filstream.me Kodi add-on is in development and will come in the near future.

Privacy, Security and Content

Can anybody see my IP address?

We hide your IP address and nobody can see it. All downloads FileStream.me is making on your behalf. So for anybody from the outside it looks like our service is downloading, not you.

Can anybody see files that I am downloading?

No. We encrypt connections between your device and FileStream.me service using SSL. Therefore nobody can see what files you are actually downloading.

Can anybody access my files?

No. Your cloud storage is private and only you have access to your files.

Can I share my account data with somebody else?

No. Account sharing is strictly prohibited. If we detect such behaviour we immediately block such accounts.

Do I need VPN to stay secure?

No. With FileStream.me SSL encryption you are well protected. We actually do not recommend using VPN with FileStream.me service. Due to additional encryption and istributed nature it can significantly slow down your download speed and negatively affect streaming quality.

Where do you store my files and how can I be sure that somebody will not ask you to give access to my data?

Your files are stored in servers located in European Union. European Union has very strict privacy laws which protect you well. Which means that without court decision nobody ever will get access to your data.

What content can I get on FileStream.me?

We do not provide any content! We provide storage for you and download manager. So you get what you download.

What content can I download to FileStream.me?

You decide and we provide tools to do it. We do not have technical capacities to check what you download and are not doing it. Just be aware that downloading child pornography, classified materials or any terrorism related stuff will not be tolerated and will eventually bring you in trouble! Actually we will be more than happy to help law enforcement in all such cases.